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Contact UsFrequently Asked Questions
Find answers to the most common questions about our outdoor furniture collections, ordering process, and care instructions.
What materials are used in your furniture?
Our furniture sets feature weather-resistant aluminum frames, powder-coated for durability. Cushions use fade-resistant outdoor fabrics, and wood components are treated for outdoor use. All materials are selected specifically for their performance in outdoor environments and tested for durability.
How do I care for my outdoor furniture?
Regular cleaning with mild soap and water keeps your furniture looking its best. For cushions, spot cleaning and occasional machine washing maintains appearance. During extended periods of non-use, we recommend using protective covers or storing cushions indoors to extend their lifespan.
What is your shipping policy?
We offer free standard shipping on all orders within the continental United States. Delivery typically takes 7-14 business days. Larger furniture sets may require additional time. You'll receive tracking information via email once your order ships. White-glove delivery service is available for select items in certain areas.
Can I return furniture if I'm not satisfied?
Yes, we offer a 30-day return policy for unused items in original packaging. Furniture must be in new condition with all tags and accessories. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Please contact us to initiate a return and receive authorization.
Do you offer assembly services?
Most furniture sets include clear assembly instructions and can be assembled with basic tools. Assembly typically takes 30-60 minutes. Professional assembly services are available in select metropolitan areas for an additional fee. Contact us for availability in your location and pricing information.
Are replacement parts available?
Yes, replacement cushions, hardware, and other components are available. Contact our customer service team with your order number and the specific part needed. We maintain inventory of replacement parts for current and recent collections. Most replacement parts ship within 3-5 business days.
What is your warranty policy?
All furniture sets come with a 1-year limited warranty covering manufacturing defects. The warranty covers frame integrity and structural issues under normal use. Cushions and fabrics are covered for 90 days. Warranty does not cover damage from misuse, accidents, or normal wear and tear. Contact us for warranty claims.